Fort Worth insurance lawyers when presented with a claim being denied will want to see if the agent who sold the insurance policy did anything wrong.
The case law in Texas is pretty clear in that insurance agents have no general duty to obtain insurance nor to make sure the coverage is adequate for one of their customers. On the other hand, the Texas Supreme Court issued an opinion in 1992, that found where an insurance agent who undertakes to procure insurance for his customer owes a duty to that customer to use reasonable diligence in attempting to place the requested insurance and to inform the client promptly if unable to do so. This case is styled, May v. United Services Association of America. There is also a case reversing a summary judgment for the agent wherein the customer alleged that the agent failed to raise coverage limits after being asked to do so.
The Texas Supreme Court has held that an agent has a duty to keep the customer informed about the insurance policy’s expiration date when the agent receives information pertaining to the expiration date that is intended for the customer. This case is styled, Kitching v. Zamora. A similar opinion was issued by the Amarillo Court of Appeals in 1992, in the case styled, Horn v. Hedgecoke Insurance Agency.