The above questions get some attention in a 1994, Texas Supreme Court opinion styled, Celtic Life Insurance Co. v. Coats.
The insured’s owner met with a soliciting agent of Celtic to discuss buying insurance. The owner advised the agent that he wanted a policy providing benefits for psychiatric care equal to or better than the $20,000 coverage provided by the company’s then existing policy. The owner explained to the agent that the coverage was needed because his oldest son had previously required psychiatric care, and he was concerned that his younger son might well require similar care. The agent said he understood. The agent then proposed the purchase of a specific policy written by Celtic with a maximum lifetime hospital benefit of $1,000,000. However, the agent did not point out that the psychiatric benefits under the policy were limited to $10,000. The insured’s business manager noticed the $10,000 limit and questioned the agent about its meaning. The agent assured the business manager that the $10,000 limit applied only to the out-patient psychiatric care. The policy was purchased.
Subsequently, the owner’s son was admitted to the hospital for psychiatric care. The insured filed a claim and was assured by the agent that the in-house hospital treatment was covered. Celtic, however, paid only $10,000 of the $27,000 in medical expenses.