The Texas Insurance Code allows for recovery of mental anguish damages if it can be proven that the illegal conduct of the insurance code was committed knowingly. Section 541.152 speaks to the knowing conduct.
An award of mental anguish damages may be upheld when the plaintiffs have introduced direct evidence of the nature, duration, and severity of their mental anguish, thus establishing a substantial disruption in the plaintiffs’ daily routine. This evidence must come from the claimant’s own testimony, testimony of third parties, or testimony of experts, and is more likely to provide the fact finder with adequate details to assess mental anguish claims.
In the context of applying these standards to an insurance case, the 1996 Texas Supreme Court case styled, Saenz v. Fidelity & Guar. Ins. Underwriters, is a good case to review.