In an ERISA case, the plan administrator, upon request, is required to give a copy of the claims file to the insured. The most common way this occurs is when a claim is denied, the plan administrator informs the insured of the denial in a written letter and in the letter the insured is informed of their right to an appeal and a copy of the claims file. The insured should then request a copy of that file.
In a recent case out of the Southern District of Texas, Houston Division, the insured claimed they did not timely receive a copy of the claims file and thus, argued that the statute of limitations on their claim was tolled until such time that she received the claims file. This case is styled, Cynthia Sternberg v. Metlife Insurance Company.
In this case, the insured has clearly let the statute of limitations pass for her appeal. These limitations were made clear in the policy. So, the insured made arguments regarding the tolling of the limitations period.